Shipping Policy

All IBPSA products are online downloads which are typically immediately available for download and/or delivered via email upon completion of your online order. If you created an account when you ordered, you can also check your order status online by logging into your account.

Refund Policy

Membership refunds and cancellation: IBPSA makes all efforts to ensure satisfaction with membership purchases. Refunds for a membership will be provided within 3 business days of the reception of payment for a new or renewing member, except for memberships purchased in conjunction with conference and/or educational programs. Due to the large discount provided to members no refund will be provided.

After 3 business days, no refunds will be made available for membership purchases. Requests for refunds in membership must be emailed to Membership can be cancelled at any time by requesting such cancellation in an email to Any membership cancellations that take place more than 3 business days after purchase of a membership will not receive any refunds, however all membership-related listings, benefits, and values will be cancelled.

Merchandise Refunds: No refunds will be made on downloadable products purchased in IBPSA’s online store.