The team behind IBPSA is dedicated to success and safety for those who work in the world of pet care services.

Each person on the IBPSA team brings a unique strength and area of expertise to the association. This ensures that IBPSA Members have expert knowledge in all areas, from hands-on pet care to successful business operations.

Carmen Rustenbeck, Director

Carmen Rustenbeck is Executive Director & Founder of the International Boarding & Pet Services Association (IBPSA), a non-profit professional business association for the pet care services industry. She has been involved in non-profit work for over 20 years and active in the pet care industry since 2004. Carmen founded IBPSA in 2010 and has dedicated herself to building a member-centered organization that promotes business education, best practices, and profit-maximizing strategies for the safety and security of pet clients and staff, and for the financial future of association members. Carmen has been named a Pet Age Woman of Influence and is a Silver Stevie® Award winner for Female Executive of the Year – Government or Non-Profit (10 or Less Employees). Under Carmen’s guidance, IBPSA launched its association magazine, Pet Care Pro Quarterly, and its annual Pet Care Services Educational Conference & Trade Show, attracting hundreds of pet care professionals from around the world. Carmen is active in her community through her support of the Companion Animal Program at New Mexico State University where she regularly speaks to students, hoping to help guide and assist future pet care providers and, in her spare time, she can be found walking dogs at the local animal shelter or working as a mentor to small business owners in the pet care services industry.

Benjamin L. Day, Board of Advisors (Member)

As owner of Ben Day Business Consultants, a company that enables business owners to cost-effectively outsource the management of human resources, employee benefits, payroll and workers compensation, Ben Day is well-acquainted with the practical details of running of a successful business. A native Texan who worked in the safety profession for over thirty years, he transitioned into the Professional Employer Organization (PEO) business, where he worked as a Safety Consultant, Loss Control Manager, and Vice President of Risk Management. Ben is an acclaimed speaker who has brought his message of how to set up an effective Safety Program to large industry groups across the United States on how to protect your greatest asset – your employees. He holds certifications in the fields of Safety/Risk Management and Loss Control and instructs in CPR/Medic First Aid and Safety. In his free time, Ben enjoys spending time with his lovely wife and two toy poodles, Donny and Daisy. He is active in his local church and community serving on several boards/committees.

Homer Savard, Board of Advisors (Member)

Homer and his wife Julie have owned and operated Raintree Pet Resort + Medical Center since 1990. They were one of the first pet resorts developed in the USA. Their “Raintree Cat Condos” and patented “Double Deck Kennels” are currently built and marketed by The Mason Company throughout the United States, Canada and Australia. Homer has been mainly involved with the development side of the business, working on the layout, design, and financial models. He spent about ten years helping others develop pet resort properties in several states. Homer’s success has inspired him to get his Real Estate License and earn his CCIM (Certified Commercial Investment Member) designation. There are only about 13,000 other CCIMs worldwide. Recently, Homer and Julie expanded Raintree Pet Resort to add a medical center. They achieved an AAHA (American Animal Hospital Association) accreditation within 4 months of opening. As Raintree Pet Resort + Medical Center, they are now setting the bar a bit higher for the pet care industry. Combination facilities are the future of our industry. Raintree Pet Resort was the first ABKA and AGSA accredited facility in Arizona. Homer is also a former development advisory member for the ABKA.

Jessica Finnegan, Board of Advisors (Member)

Jessica Finnegan is the Director of Operations at Greenbriar Veterinary Hospital & Luxury Pet Resort. Greenbriar, a hybrid of resort and hospital, and one of the largest boarding resorts in the United States. She received her degree in Business Management from Edinboro University in Edinboro, PA. After graduating, she continued her education by obtaining her real estate license in PA and worked as Property Manager for a 600-unit complex and a real estate agent to a 200-unit condominium complex where she listed and sold. After a 3-year career in real estate management, Jessica moved to Virginia Beach, VA, where she worked for the headquarters for Al-Anon, an international non-profit where she headed up the marketing, business development, and membership development across the US and Europe. Jessica’s love for travel took her to Sicily, Italy, where she lived for 3 years and had her beautiful daughter. Once returning to the states, Jessica joined an entrepreneur as a Director and moved into a ROM position assisting in the development, and opening of several new locations. This led her to her current passion at Greenbriar where, for the last 10 years, she has lead for a wonderful team in taking the best care of the guests of the resort and the patients in the hospital. In her spare time, Jessica spends time working with her consulting business clients helping other leaders from many industries create marketing strategies, business development, and employee growth plans. She has one daughter who is studying Architecture at UMD and one frisky feline, Mr. Moo.