October 19, 2017

Every Day Safety: Slips, Trips, and Falls

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. by Ben Day – Ben Day Business Consultants Do you know the second most common cause of non-fatal disabling injury in the workplace? It slides in just behind overexertion. It’s slips, trips, and falls. Of course you know your pet care premises inside and out ― where the carpet is frayed a bit or the sidewalk […]
October 17, 2017

A Look Inside the Conflict Resolution Toolbox

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. by Debra Vey Voda-Hamilton In the blink of an eye, small conflicts with clients and staff can escalate into big conflicts that may threaten the reputation or very existence of any type of business and, no matter how many funny kittens and happy puppies may abound, pet care services are no exception. Having pre-planned conflict resolution […]
October 13, 2017
Five Things a Pet Care Facility Should Begin Considering for 2018 Planning

The Future is Now: Five Things a Pet Care Facility Should Begin Considering for 2018 Planning

by Jennifer van Garderen Before you know it, the holiday rush will be over and a new year will be upon you. It sneaks up quickly! But that sneaky new year also offers an opportunity for change. Are there changes to existing procedures that need tweaking or new procedures that need to be created? Have you thought about ideas to promote business growth? Have you made safety as much of a priority as it should be? Now is the time […]
October 9, 2017

New Issue! Pet Care Pro Quarterly (Q4 2017)

The Q4 2017 issue of Pet Care Pro Quarterly is now online in digital format at the link, below. From your desktop, you can also download as a PDF (just click the "down" arrow from upper left of your screen at the link). Another jam-packed issue with informative and entertaining business insight, news, and trends for pet care services providers - don't miss it! READ PET CARE PRO QUARTERLY (Q4) HERE Missed an issue? Issue archive is available at ibpsa.com/petcarepro.
October 9, 2017

Fast Bites (back at it)

Happy Monday, IBPSA Members! We are back in the office and back at it! THANK YOU to everyone who attended our conference last week - our biggest one yet. We'll be sharing photos and key insights from it in the coming days, so stay tuned. In the meantime, whether you attended or not, please take a moment to watch the Facebook Live post IBPSA Member Stephanie Shipley, CPACP, of Paw and Order in New Brunswick did for her clients on her […]
August 8, 2017

That’s Why We Call It An Educational Conference!

THE BIG NEWS -> We just learned that some of the programs at our Fifth Annual IBPSA Pet Care Services Educational Conference happening October 3-5 (pre-conference October 1-2), in Jacksonville, Florida, are in the process of being approved by the Professional Animal Certification Council (PACCC) for continuing education credits for both Certified Professional Animal Care Provider (CPACP) and Certified Professional Animal Care Manager (CPACM). The conference will be a prime opportunity to acquire a good number of CEUs at one […]
August 8, 2017

Purrfectly Meowvelous: Following the trends of a luxury boutique cat hotel

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. bou·tique bo͞oˈtēk | noun | a business that serves a sophisticated or specialized clientele Hotel News Now, a news outlet for “hotel decision makers”, identified “5 trends in the boutique business”: Guests want what they want Location less important Togetherness and technology matter Distribution is now democratized Lenders have bought in Does any of this sound […]
August 3, 2017

IBPSA Pet Care Services Educational Conference & Trade Show Releases Full Conference Schedule

The fifth annual event being held October 3 -5, 2017, in Jacksonville, Florida, brings a range of session tracks to help pet care services providers maximize profits and plan for the future while avoiding burnout  August 3, 2017 –International Boarding & Pet Services Association (IBPSA), the professional business association serving the pet care services industry, today released the full conference schedule, along with details on pre-conference events, for the upcoming Fifth Annual IBPSA Pet Care Services Educational Conference & Trade […]
July 31, 2017

Are Basic Communication Tools a Competitive Advantage?

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. by Susan Briggs We all know the importance of your customer service system, but can basic communication serve as a competitive advantage in your business? There is an irony in the digital age, that makes communication easier than ever before, that our reality finds communication getting worse versus better. It is challenging to provide exceptional customer […]
July 24, 2017

Pet Food: Down the Rabbit Hole

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. If you are somewhere over 10 years old, then you’re old enough to remember a time when pet food options were more limited. When, for better or for worse, making a decision on what to feed your pet didn’t feel like a life or death decision. When walking down the pet food aisle at the grocery […]