May 25, 2024

Create a More Comfortable Environment for Pets with Fear Free® Certifications

For many animals, trips to the vet’s office, boarding facility, or other pet care facility can trigger significant stress and anxiety, creating an unpleasant experience for both the pets and their owners. Established with a mission to prevent and alleviate these fearful feelings, our friends at Fear Free® offer online education for veterinary professionals, pet care services professionals, animal welfare communities, and pet owners. At IBPSA, we were proud to assist with creating Fear Free’s curriculum for pet boarding and daycare […]
January 6, 2024

7 Essential Customer Service Tips for Pet Care Businesses

In the rapidly growing and highly competitive pet care industry, providing exceptional customer service is as vital as the care you offer to the pets themselves. Whether you’re running a pet sitting business, grooming or training service, boarding facility, or veterinary clinic, your approach to customer service can significantly impact the success of your business. At IBPSA, we are committed to helping our Members provide the best possible care for pets while building lasting business relationships with pet owners. Here […]