In the dynamic and rapidly growing pet care services industry, staying ahead requires more than just a love of animals. As you strive for business success, understanding and leveraging Key Performance Indicators (KPIs) can be a crucial way to gain valuable insight into various aspects of your business’s performance.
At IBPSA, we are committed to helping our Members achieve their business goals while providing the best possible service for their customers and pets. Read on for a brief overview of what any pet care services business should know about KPIs, based on a presentation delivered by Al Bowman, co-owner of Cinder Hills Kennels in Flagstaff, AZ.
Why should pet care businesses measure KPIs?
Have you ever heard the expression, “What gets measured, gets managed”? By measuring important business metrics over time, you’ll be able to assess what is working (and what isn’t) for your business and make informed decisions about a variety of factors, from service offerings to staffing to marketing efforts. For example, as Al discusses in his presentation, paying attention to your KPIs may help you do the following more effectively:
Tips for measuring your KPIs
Many business owners feel overwhelmed when they first start delving into their KPIs. However, for most small businesses, you don’t need an accounting background or expensive programs to harness the power of your KPIs – you can gain many valuable insights just by maintaining simple spreadsheets. The key is to approach the process one step at a time, being cautious to avoid analysis paralysis. Here are a few other tips from Al’s presentation:
For more resources to help your pet care business succeed, visit https://www.ibpsa.com/business-help/!