Pet Care Services Business Education Week
March 4, 2019
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March 28, 2019

2019 Pet Care Services Educational Conference & Trade Show

Conference dedicated to the business and personal success of members of the pet care services industry set for October 1-3, 2019, in Palm Springs, CA

March 19, 2019 – The International Boarding & Pet Services Association (IBPSA) today announced the session and speaker line-up for the association’s Seventh Annual IBPSA Pet Care Services Educational Conference & Trade Show. The pet care services industry business event, happening October 1-3, 2019, at the Renaissance Indian Wells Resort & Spa near Palm Springs, CA, is dedicated to bringing fresh ideas and smart insight to educate and inspire the owners, managers, and key employees of pet boarding and daycare facilities, pet sitters, veterinarians, groomers, trainers, and more working in the pet care services industry.

The event’s keynote speaker is Dr. Rick Goodman, a speaker and author whose motivational presentations have been hailed by companies and associations from start-ups to Fortune 500. The speaker line-up includes experts on pet care business subjects including:

  • Crisis communication and disaster preparedness
  • Pet care staff education
  • Canine enrichment
  • Dog daycare services
  • Caring for stressed, anxious, and depressed pets
  • Marketing and client retention
  • Customer service
  • Legislation impacting the pet care services industry
  • Setting boundaries to avoid burnout
  • Cyber safety

“Thanks to our online discussion forum for IBPSA members we have a special opportunity to see the subjects that spark the most interest and what hundreds of people in this industry are talking about,” said IBPSA’s founder and CEO, Carmen Rustenbeck. “For this year’s conference, we used that unique insight and worked hard to put together a line-up of incredibly successful and inspiring experts who speak to what pet care services providers want and need to know.”

The conference will be accompanied by an industry trade show and, for even deeper dives into areas of interest, the conference will be preceded by pre-conference workshops happening September 29 – September 30, 2019, at the same location. Also this year, for the first time, the association will present the IBPSA Pet Care Business Excellence Awards.

“With the summer busy season just ahead, once again October will be here before we know it,” said Rustenbeck. “Give yourself something to look forward to just on the other side of summer and make plans now to join us in Palm Springs.”

For information on sessions, speakers, pre-conference, and more, visit


The International Boarding & Pet Services Association (IBPSA) was established to foster and support the pet care services industry. The association provides education, certifications, resources, products, information, and legislative support to help its members succeed. As part of its commitment to education and the business of pet care, IBPSA holds its Seventh Annual Pet Care Services Educational Conference & Trade Show, October 1-3, 2019, in Palm Springs, CA. Speakers, sessions, and exhibitors are dedicated to helping pet care services grow their business, plan for the future, and maintain personal balance. For more information on IBPSA, visit