Paws to Consider Flooring for Your Pet Care Center
August 2, 2018
Through a Dog’s Eyes: Putting a Dog’s Safety, Needs, Feelings First
August 3, 2018

IBPSA Full Conference Lineup Announced

Just 2 months to St. Louis!

IBPSA is pleased to announce the full conference lineup, along with details on pre-conference events, for the upcoming Sixth Annual IBPSA Pet Care Services Educational Conference & Trade Show, taking place October 2-4, 2018, at the Sheraton Westport Chalet Hotel in St. Louis, Missouri. Pre-conference events begin two days prior.

This pet care business conference and companion trade show bring together a lineup of experienced pros with fresh ideas for smart, real-world insight to educate and inspire the owners, managers, and key employees of pet boarding and daycare facilities, pet sitters, veterinarians, groomers, trainers, and more working in the pet care services industry. Session tracks include: Operations, Pet Care, Customer Relations, Avoiding Burnout, Marketing, Technology, Leadership.

(October 2-4, 2018)

State of the Industry
Carmen Rustenbeck, IBPSA

Keynote: Being Happy In Your Workplace: How to Build Client and Financial Capital by Learning Key Conflict Resolution Tools
Debra Vey Voda-Hamilton, Esq., Hamilton Law and Mediation

What Color Is Your Dog? “Personality-based dog training”
Joel Silverman, Animal Consultants International Inc.

Fetch the Good Life by Operating a Sustainable Pet Business
Robin Bennett and Susan Briggs, The Dog Gurus

Something In the Air: Infection Control and Prevention to Protect Your Pet Care Facility

Annette Uda, PetAirapy

Getting There: Building the Business You Dreamed Of

Garret Tadlock, PawLoyalty Software

Take-offs and Landings: Avoiding Turbulence in Staff Transitions

Kari Campbell, Dog Tired Doggie Daycare

Talent, Brand, and Operations: Breaking Out of the Box

Jessica Finnegan, Greenbriar Veterinary Hospital & Luxury Pet Resort

The New Age of Talent Management
Kelly Spangler, A Dog’s Dream NC

Unleash Your Inner Mutt-gyver: Tips, Tricks, and Tactics to Help Pet Professionals Deal with Pet Emergency Situations
Arden Moore, Pet First Aid 4 U

Leading Your Customers Through Change
Stephanie Shipley, Paw & Order Inc.

Using Online Technologies to Increase Revenue, Efficiency, and Customer Loyalty
Andy Gale, Gingr

5 Step Formula for Skyrocketing New Leads and Winning More Referrals

Doug Schatz, Market Hardware

Delete – Delegate – Defer – Do
Daniel P. Spangler, A Dog’s Dream and A Dog’s Dream Dreamer’s Foundation

The Customer Journey: Looking at Your Business Through Your Customer’s Eyes

Jeremy Lowe

There Is Safety In the Storm

Ben Day, Ben Day Consultants

10 Questions to Ask Every Marketer During Their Pitch

Phil Barnhart, Pet Resort Marketing

The 3 F’s: Pillars to Innovate and Lead for Success

Alex McKinnon, Kinn, Inc.

(September 30 – October 1, 2018)

Leading up to the conference, IBPSA presents additional learning opportunities for pet care professionals to maximize their learning time in St. Louis.

Pricing For Profit
Are you maximizing your profits and planning for your financial future?

Staff Safety: Adult CPR, AED, and First Aid Training Program
Could you save a human life?

Pet CPR & FIrst Aid
Could you save a pet life?

Heroes for Healthy Pets: Infectious Disease Management Certification

Is your facility protecting against disease? Free but registration required.

You Asked, We Answer: A Pet Care Business Expert Panel
Need to know about build, design, and operations? Free but registration required.

PACCC Exam Prep
Are you ready for independent certification? Free but registration required.


If you have already registered for conference, be sure to take advantage of the pre-conference opportunities, too! Just log in and add to your existing registration. And please share with your industry colleagues!