The team behind IBPSA is dedicated to success and safety for those who work in the world of pet care services.

Each person on the IBPSA team brings a unique strength and area of expertise to the association. This ensures that IBPSA Members have expert knowledge in all areas, from hands-on pet care to successful business operations.

Carmen Rustenbeck, Director

Carmen Rustenbeck has been involved in non-profit work for over 20 years and active in the pet care industry since 2004. By creating and implementing a development plan that details how the organization gains members to create a powerful voice for the industry, and identifying areas of service never before provided to our industry, as Director of IBPSA Carmen is committed to building a member-centered organization that promotes the best practices and strategies for helping our industry reach full potential

Charlotte Biggs, Chief Operating Officer

Charlotte Biggs brings real-world expertise to IBPSA as the original owner and operator of Stay N Play Pet Ranch, Inc. which she and her partner founded in 1998 and grew to one of the most successful, full service, all natural and holistic pet care facilities in the country before successfully selling it in 2013. Having grown a successful pet care services facility from the ground up, Charlotte is uniquely qualified to offer insight and real-world experience to IBPSA and its members. She was also Past President and a three-term member of the Board of Directors for the Pet Care Services Association, as well as Past President and a ten-year member of the Board of Directors for PAWS Shelter and Humane Society which serves the Central Texas community. Before entering the pet care service industry, Charlotte enjoyed a successful 20-year history in sales and marketing management in the pharmaceutical industry.

Benjamin L. Day, Board of Advisors (Member)

As owner of Ben Day Business Consultants, a company that enables business owners to cost-effectively outsource the management of human resources, employee benefits, payroll and workers compensation, Ben Day is well-acquainted with the practical details of running of a successful business. A native Texan who worked in the safety profession for over thirty years, he transitioned into the Professional Employer Organization (PEO) business, where he worked as a Safety Consultant, Loss Control Manager, and Vice President of Risk Management. Ben is an acclaimed speaker who has brought his message of how to set up an effective Safety Program to large industry groups across the United States on how to protect your greatest asset – your employees. He holds certifications in the fields of Safety/Risk Management and Loss Control and instructs in CPR/Medic First Aid and Safety. In his free time, Ben enjoys spending time with his lovely wife and two toy poodles, Donny and Daisy. He is active in his local church and community serving on several boards/committees.

Homer Savard, Board of Advisors (Member)

Homer and his wife Julie have owned and operated Raintree Pet Resort + Medical Center since 1990. They were one of the first pet resorts developed in the USA. Their “Raintree Cat Condos” and patented “Double Deck Kennels” are currently built and marketed by The Mason Company throughout the United States, Canada and Australia. Homer has been mainly involved with the development side of the business, working on the layout, design, and financial models. He spent about ten years helping others develop pet resort properties in several states. Homer’s success has inspired him to get his Real Estate License and earn his CCIM (Certified Commercial Investment Member) designation. There are only about 13,000 other CCIMs worldwide. Recently, Homer and Julie expanded Raintree Pet Resort to add a medical center. They achieved an AAHA (American Animal Hospital Association) accreditation within 4 months of opening. As Raintree Pet Resort + Medical Center, they are now setting the bar a bit higher for the pet care industry. Combination facilities are the future of our industry. Raintree Pet Resort was the first ABKA and AGSA accredited facility in Arizona. Homer is also a former development advisory member for the ABKA.