What does it mean for pet owners if a business is a member of IBPSA? Peace of mind.

IBPSA Member
IBPSA is dedicated to providing the staff education and business resources our Members need to create safe and responsible pet care services. All IBPSA Members have access to safety programs and ongoing safety education.

All IBPSA Members must pledge to provide conscientious care, deal honestly and fairly, respect customer confidence, continuously learn more and improve services, and operate their business honorably.


Are you a smart consumer looking for the right pet boarding or daycare facility?

Whether you plan on having your pet in the hands of professionals for a day or a week, make sure you know who is caring for your family member. Below you’ll find a series of questions to ask when interviewing a potential pet care services provider. Are there quite a few questions? You bet! But better to have asked too many rather than too few when it comes to your pet’s safety. The questions are also available as a handy downloadable PDF which can be printed and distributed as a trifold for sharing – perfect for concerned citizen groups and for shelter adoption packets.

What Questions Should You Ask When Choosing a Pet Boarding or Daycare Facility?

  • Is the facility a member of an association for boarding, doggie daycare, grooming or training?
  • How long has the facility been in business?
  • As you tour the facility, is it clean, sanitary, and secure?
  • What types of cleaning products does the kennel use, and are they pet safe?
  • Are there security fences around the boarding area?
  • Does the facility have an evacuation plan for both on-site and off-site evacuations?
  • Does the facility have a fire abatement program? And, if so, how often is it checked?
  • Does the facility have someone on-site at all times?
  • Is the facility climate controlled with air conditioning in the summer and heat in the winter?
  • What type of animal care training does the staff receive?
  • What is the staff-to-pet ratio (how many pets per employee do they staff for)?
  • Does your cat have its own condo? Is the cat area away from where the dog activity and barking occur?
  • Does your dog have its own run or suite, or will your pet be housed in a crate?
  • If housed in a crate, how frequently are the dogs let out for exercise and elimination?
  • If in a run, do the dogs have an indoor and outdoor portion?
  • Will your dog be with other dogs not related to your pet, and how much contact will there be with other dogs?
  • Does the facility staff temperament test all dogs being put together or going into daycare?
  • Does the staff separate daycare groups by size, age and temperament?
  • If you are not supplying food, what type of food will your pet receive?
  • Do they monitor how much your pet eats and if your pet’s eliminations are normal?
  • What if your pet requires medication during its stay, how will those be administered?
  • What services does the facility offer?
  • Can your pets go for a nature walk, play Frisbee or ball, and get a bath?
  • If your dog requires grooming, what options does the facility offer?
  • Does the facility have a dedicated grooming area for the pets to reduce stress during the process?

For a print version of these questions to have with you when interviewing a pet care facility…