About Us

Who We Are

IBPSA is a trade association serving the pet care service industry. Members include traditional & non-traditional providers such as: boarding facilities, veterinarians, groomers, trainers, pet sitters, doggie daycares, pet massage, and holistic care just to name a few.


Pet Care Services is our specialty! Our aim is to provide you and your team with world class training and education as well as access to the latest products, trends, and information you need to be successful. IBPSA also keeps you up on the latest legislative issues surrounding the industry so you don’t have to. We do the research and provide the information you need so that you can focus on your business. IBPSA provides industry leading education and information in the form of workshops, materials, individual certification, and facility accreditation.

Our Leadership

carmenCarmen Rustenbeck has been involved in non profit work for over 20 years and has been active in the Pet Care Industry since 2004. She was an integral part of the ABKA assisting Jim Krack in growing membership and developing resources for facilities around the country. As director Carmen creates and implements a development plan that details how the organization gains members and identifies areas of service never before provided to our industry. Carmen’s focus at IBPSA is to build a member centered organization that promotes the best practices and strategies for helping our industry reach full potential.
Charlotte was Co-Founder, Owner and Operator of Stay N Play Pet Ranch, Inc.® From August 1998 through November 2013. Charlotte and her partner created their vision and built it from their original idea to completed design and construction. They managed and refined daily operations to that of the utmost in best practices, and grew the facility to one of the finest full service, all natural, green and holistic pet care facilities in the country.
Charlotte has been an active member of the pet care industry and the animal welfare industry within her community as well. She was Past President and a three-term member of the Board of Directors for the Pet Care Services Association. She was also Past President and a ten-year member of the Board of Directors for the PAWS Shelter and Humane Society in her community. Charlotte has a successful 20-year history in Corporate America in Sales and Marketing Management within the Pharmaceutical Industry.

Our Board of Advisors

benBenjamin L. Day, Partner – Enduring Services, LLC Ben is a native Texan who has been in the Safety Profession for over thirty years. He holds a BBA from the University of North Texas. He began his career working for the NTSU Police Department, followed by seven years in the Security and Safety Department for a large Telephone Company. In 1993 he transitioned into the Professional Employer Organization (PEO) business, where he was hired as a Safety Consultant. He served as Vice President of Risk Management for two different PEO’s in the Dallas area. Ben had been employed with Brumley PEO since March of 2004 as the Loss Control Manager, as well as a Part-time Sales Representative until that company sold December 2010. Along with his every day duties, he teaches CPR/Medic First Aid and a variety of Safety Topics. He also speaks to large industry groups all over the USA, regarding how to set up a good Safety Program to protect your greatest asset, the employee. Ben holds many Certifications in different aspects of the Safety/Risk Management and Loss Control fields. Ben is a partner with Enduring Services, LLC; whose goal is to assist owners with all aspects of Business Solutions for their business. In his free time, Ben enjoys spending time with his lovely wife and two toy poodles, Donny and Daisy. He is active in his local church and community serving on several boards/committees.

What We Provide

  • Online Learning and Certification
  • Cutting edge educational resources for various species
  • Industry leading business development tools for Marketing, Sales, Leadership & Management
  • Focus on current industry trends & analysis of impact to your business
  • Legislative information
  • Connection to vendors & their products
  • Networking opportunities with other industry professionals…and more

Our education & certification programs, written by veterinarians and industry experts, provide a base of knowledge for your employees about pets & their care. We facilitate networking opportunities through web-i-nars, blogs & direct contact.


Join Us Today!

IBPSA offers a wide range of programs, services and benefits for all our members. With membership categories that adapt to your needs, IBPSA provides everything you need to reach full potential.