Are Basic Communication Tools a Competitive Advantage?

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. by Susan Briggs We all know the importance of your customer service system, but can basic communication serve as a competitive advantage in your business? There is an irony in the digital age, that makes communication easier than ever before, that our reality finds communication getting worse versus better. It is challenging to provide exceptional customer service when basic communication skills seem to be disappearing in the workforce. By focusing on communication basics you can set your business apart...

Pet Food: Down the Rabbit Hole

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. If you are somewhere over 10 years old, then you’re old enough to remember a time when pet food options were more limited. When, for better or for worse, making a decision on what to feed your pet didn’t feel like a life or death decision. When walking down the pet food aisle at the grocery store or into a pet supply store didn’t feel like tumbling down a rabbit hole into a dizzying array of...

Every Day Safety: Workplace Violence – Robbery

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. By Ben Day Earlier this year, a pet boarding facility in Osceola County, Florida, was robbed at gunpoint. According to law enforcement reports, two men walked into the facility and struck up a conversation with an employee behind the check-in counter. Moments later, they drew handguns, pointed them at the employee, and demanded money from the register. They were able to make off with an undisclosed amount of money, but no one was injured during the incident. The...

For Consumers: Are You Asking the Right Questions?

Whether you plan on boarding your pet for a day or a week, make sure you know who is caring for your family member. Ask questions! To help pet parents choose the best pet care for their furry family members, IBPSA has a handy, downloadable guide with 29 key questions to ask when interviewing a potential pet care facility. The guide, which can also be printed and distributed as a trifold for sharing, is also perfect for concerned citizen groups and for shelter/rescue adoption packets. When it comes to your pet’s safety, IBPSA believes it’s better to have asked...

5 and 1/2 Reasons to Attend a Pet Care Industry Conference

Just one of the articles from Pet Care Pro Quarterly, IBPSA's digital magazine for pet care services professionals. Read the current issue online here. When it's so easy to learn and interact online now – webinars, podcasts, Facebook Live - has the importance of attending live and in-person professional conferences been rendered obsolete? You're virtually keeping in touch with business colleagues and you're busy, tired, and business is going pretty well as it is. Why even bother? As the Fifth Annual IBPSA Pet Care Services Educational Conference & Trade Show in Jacksonville, Florida, approaches we propose that the above - plus...

Pet Care Pro Quarterly – Q3 2017

The latest issue of Pet Care Pro Quarterly is out! Read it online or, from your desktop, you can also download as a PDF (just click the "down" arrow from upper left at the link). This issue is jam-packed with informative and entertaining business insight, news, and trends for pet care services providers - don't miss it! READ IT...